Service & Support

VUELA offers 10,000 m² of self-operated warehouse space near Madrid. We handle unloading, customs assistance, quality inspection, sorting and shelving — with secure inventory management you can check anytime online, issuing outbound instructions on demand.

• 99.5% inventory accuracy with regular cycle counts
• Temperature/humidity monitoring plus 24h security
• Elastic capacity — extra space for peak seasons
• Fine-grained management by SKU, batch and bin location

Orders from your platforms auto-sync to our system. We complete picking, QC, labeling, packaging and carrier handover within 24 hours. Multi-platform centralized processing supported, plus custom packaging — branded boxes, thank-you notes, gift inserts. Every order leaves a complete traceable record.

• 24h outbound commitment with late-shipment compensation
• API integration with Shopify, WooCommerce, Amazon, eBay, AliExpress
• Custom packaging, multi-SKU mixing, bundle kits
• Parcel photos archived — evidence ready for disputes

Two FBA services in one: (1) First Mile — goods arriving from China are transferred to Amazon FBA warehouses across Spain, France, Germany and Italy, customs clearance and last-mile delivery included. (2) Transfer & Replenishment — pre-stock at VUELA, then dynamically allocate to each FBA warehouse by sales velocity.

• Save 40–60% versus FBA long-term storage fees
• Dynamic replenishment avoids both overage fees and stockouts
• FBA return receipt and processing supported
• 2–4 business days from our Spain warehouse to European FBA centers

Returned goods come straight back to our Spain warehouse. We register, inspect and categorize each item (good / defective / pending repair), then act on your instructions: relist for resale, relabel, refurbish, or eco-friendly disposal — with full visibility throughout.

• Return to Spain vs return to China — save 70%+ on reverse logistics
• Fast QC sorting — sellable items back on shelves within 48h
• Relabeling service meets platform re-sale requirements
• Detailed return reports help you analyze root causes

ASIN label updates, cross-site listing transfers or custom brand labeling — our team handles them all accurately and efficiently, strictly following platform guidelines. Batch processing supported; just issue instructions via WMS.

• Fully compliant with Amazon and platform labeling rules
• Batch capacity of 1,000+ items per day
• All label types — FNSKU, barcode, QR code, custom labels
• Full operation records — every item traceable

Professional inbound QC and in-stock random inspection against your criteria — appearance, function, accessory completeness, quantity verification. Issues are reported immediately with photo documentation. Enhanced protocols available for high-value and fragile items.

• Inspection at inbound — problems intercepted before sale
• Photo-documented QC reports, clear and intuitive
• Customizable inspection criteria and sampling ratios
• Enhanced inspection flow for high-value goods

Truck dispatch direct from our Spain warehouse. Goods are dispatched in full or in batches via our partner fleet, reaching all of Spain and major European cities. Scheduled delivery, upstairs unloading and COD supported — with full journey tracking.

• 24–48h across Spain, full Iberian Peninsula coverage
• Dedicated trucks for heavy/bulky cargo — 30–50% cheaper than courier
• In-house dispatch system with live vehicle location and ETA
• Direct to Amazon warehouses, store replenishment and B2B bulk delivery